Our Guarantees, Genuine Amber Fossil Gifts | Amanda Bass

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Real Deal in Real Fossil Products

We Do Not Make Profit on Shipping Charges

our-values.pngAt Amanda Bass Designs, our team gets together every day, discusses statuses of all projects, product galleries, educational content, distribution channels, customer service, new design ideas, new product lines with a single mission mind - continue to improve the value we bring to our customers. This is the reason Amanda Bass Designs offers a certificate authenticity and 30 day return guarantee with every order. We take pride in the values we provide and hope that you will enjoy the purchase made at Amanda Bass Designs for many occasions and years to come!

We look forward to the feedback we receive from customers and we also take criticism seriously. We exist because customers like you continue to visit our stores. You will notice that out store does not advertise false and illusionary price gimmicks. We see much of that in the mall stores every day. They offer 80% to 90% discounts on inflated prices. Early on, we decided not to trick our customers. We believe a well-informed customer can appreciate a true value and does not need sale and price gimmicks. Your order is backed by the following guarantees:

Certificate of Authenticity

Your purchase will come with a certificate of authenticity from 'Amanda Bass Designs' store which will state that your product is made with authentic and high quality materials and it is genuine. We also guarantee that our jewelry is handcrafted. The certificate will state the origin of the product, type of precious metal used and the origin of its crafting.

Free Shipping

All jewelry purchases receive free shipping within the continental U.S. by United States Postal Service's Priority Mail. However, if you need your order rushed, we offer real time shipping rates during checkout directly from FedEx, UPS and USPS. You will have plenty of shipping choices and rates to choose from during checkout. Unlike many internet and eBay stores, we do not make profit on shipping charges or charge excessive shipping costs. Whe we say free, it is free without additional costs or fees!

Privacy Promise

We follow a strict privacy policy for your benefit. When you submit personal information, it is protected both online and off-line. Whether you purchase a product, send a gift, or request our newsletters, you do so under up-to-date encryption/security policies and technological safeguards. All personal information is collected pursuant to these standards and is secured in databases for the sole and exclusive use of 'Amanda Bass Designs'. We do not buy mailing lists and do not send unsolicited e-mails or any newsletters. We do not send any correspondence without your permission. You will receive newsletters, special offers only if you have subscribed with express permission.

30 Day Return Guarantee

Each purchase comes with a 30 day return guarantee. Simply return your purchase in the 'original condition' to receive a full refund.

Quick Refunds

Most returns are processed the same day as we receive your return. We make every attempt to refund as quickly as you have paid for your purchase. However, your credit card company may take 3 to 4 days to even one billing cycle to show the refund on your account statement.

Useful Educational Content

We have compiled extensive and useful information about all aspects of amber including what is amber, its sources, formation, origin, history, uses, lores, myths and facts, shopping guides, tips on shopping for genuine amber, tips on recognizing fake amber and also how to take care of amber jewelry. We hope this will help you shop safely and smartly on the internet.

Dependable Customer Service

Our customer Service is available Monday to Friday from 7 A.M. to 7 P.M. (CST) each day of the week for all 365 days of the year. For urgent questions outside business hours, leave a message and we will make every effort to return your call promptly. You can also send us an e-mail message on our 'Contact Us' page. We watch our messages continuously and can respond to you promptly.

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